A super-speedy formula to find VoC fast

Presented live on Tuesday, Sept 3, 2019

Attend our live tutorials

In this tutorial, Joanna shares a formula that replaces hours of research with about 5 minutes on Google.

Ready to see how it works? Check out the replay below.

Ready to try it out? Here’s the formula:

site:amazon.com inurl:”product-reviews” “tired of” keyword


Joanna Wiebe: Today we are talking about researching to find voice-of-customer. Great voice-of-customer, voice-of-customer data is what we use as a starting point when we’re writing copy. And so, when it comes time to, let’s say put a home page together, or a product page together, and you maybe have your framework in mind that you want to use. But now you need voice-of-customer to actually put in the framework to have that strong starting point for your copy. That’s where you need to go out and find that research.

Now, there are loads of ways to collect voice-of-customer, what we’re showing you today is one of many. But this is going to be a huge time saver for you.

If you have to write an email really fast, or a landing page really, really quickly, you can use this technique to find pain points. So there’s other voice-of-customer that we’re looking for, but this is how to find pain points in particular. And what I show you, you can always modify a bit, and try to just tweak the formula I’m going to show you today, so you can apply that to maybe not paying points, but other things that you’ll be researching.

Okay, now, I am going to show my screen and we’re gonna dive into the fastest tutorial Tuesday ever. One second-o. Here we go.

Okay, you should now see my screen. We are talking about researching problems faster. That’s the idea today. How do I find out what my customer’s problems are, really, really quickly, because I have a deadline that’s 20 minutes from now, and I have got to get this thing together. Sometimes we really do have deadlines that come up that quickly. Not that often, but sometimes you do.

Even if it’s a social media post or you just want to throw something out there, but you want it to still be good, and based on what’s going to resonate with people, and not just be something that’s like drummed up in your head, right? So we want to research problems faster.

For example, this is one that I use a lot. This is an example that I use a lot, because it’s a pretty straightforward example. This is a page that beat the control, which was already a control that had beat the previous control. So it’s a strong control. This beat it. It leads with the problem. That problem, and all of the problems that follow, came directly from reviews for Sweatblock on Amazon.

You will not be surprised, if you’re at all familiar with copy hackers, you will not be surprised to hear me say head over to review sites to find voice-of-customer data, particularly pain points, desires, things they’re looking for, et cetera, et cetera.

So the problem is, when you go to Amazon and you manually go through review after review, it can be very time consuming. You can spend actual hours looking for great voice-of-customer data that can lead to this, and the outcome can be really, really good. It’s time very well spent. When you get to copy, that actually taps directly into what your customer’s thinking and feeling, which is what this process is all about.

But we don’t want to spend hours doing that. What we want to do is skip right to the good stuff, because we are very efficient copy probably hackers, and we would like to move along to the next job we have to do, but make sure we do this job right.

So here is what you are going to do. You’re going to now, in Google … And if you’re in copy school, you’ve seen this. We did this in an office hours session. My friend Shane is the one who you will credit with this formula. Carrie is going to chat this formula out to you, but what you’re gonna do is, instead of going to Amazon, you’re going to go right to Google. You’re going to enter this in the search, and you’re going to replace that blue keyword with the actual pain point that we’re talking about.

So in this case it might be something like acne. So if we wanted to do that, let me go out, I’m going to pause sharing, and I’m going to share my screen, my Google with you, and you can see exactly how this works.

Okay. So let’s say instead I’m going to do acne here, and now we come up and always see in Google search in these results are actual pain points related to the keyword that you looked up.

So we can see, “I used to use Proactive for about three years and my acne got bad. Eventually like many, I got tired of the hidden fees and overcharges.” Okay, so that’s an interesting thing to know, and you can just move on through that, and all you’ll see is acne and tired of bleaching spots, and colors on.

“I was just tired of acne, tired of breaking out, struggled with acne, tired of unnecessarily taking birth control pills.” In this case, tired of putting in so much. Like you’ll see so many different things that you can tap into, and you can do it with anything. You can do it with tired of, let’s say drugs.

If you’re writing something for people who no longer want to be on pills, so you can go through and see, okay, tired of drugs and doctors that cannot help you. Tired of 12-step programs, tired of living your life like a zombie, this is actual language that you’ll find in voice-of-customer data. So go ahead and try it with anything you’re writing for anything at all.

Tired of honestly, whatever word you want to put in there. Tired of sweating, since we just looked at the Sweatblock example. Sweat-proof shirt, I was tired of being embarrassed. “I was tired of being in the position of his arms as …” Oh wait, he was tired of being aware of the position of his arms, as to not expose the sweat stains excusing himself to wipe off in the restroom. Do you know how long it might take you to find this if you were actually manually going through reviews?

So that is it. That is the entire tutorial. When you want to find voice-of-customer data that’s speaking to pains and problems in particular, use that formula. Just type it right into Google. And again, you can modify this as you go along with replacing tired of with something else, but start here. It is such an easy path to finding voice-of-customer, so you can whip through a social post, you can whip through writing an email, or when you’re actually writing an actual landing page or home page, this can just be one part of the research that you do, and you can get it done so much faster than messing around in Amazon review mining.

All right, hopefully you’ll be able to use this to do research really, really quickly. Thanks everybody. This replay will be up in about a week, and we’ll see you next week. Have a good one guys. Bye.

Get our new articles, videos and event info.

Join 89,000+ fine folks. Stay as long as you'd like. Unsubscribe anytime.